CimWorks UK - Help

 

        
CimWorks UK
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Email : sales@cimworks.co.uk

Phone : (intl) +44 1455 207717

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Privacy policy

CimWorks UK Ltd do not store credit card details.  We feel this is the best way to ensure security for customer details.

We do not retain details for selling on to Third Parties for the purposes of marketing.

Refund Policy

Hardware items

A refund will only be given for Hardware items under the following conditions.

  • We delivered the item in Error
  • The item is received in a faulty condition. Under this condition the faulty goods should be returned to us within 30 days.
  • Refunds back to cards normally take 3-4 business days after receipt of faulty goods.
Maintenance Agreements

        - Once started a maintenance agreement cannot normally be cancelled and refunded.
        - Under certain special conditions, at the discretion of the CimWorks UK Management, 
          a cancellation may be considered, subject to an administration fee.

Delivery Policy

GAGEtrak
  • For Software and the relevant Maintenance Agreements please allow 2 working days for the electronic delivery of these items.

Precision Metrology Equipment
  • Orders placed before 12pm Monday - Thursday are normally delivered the next working day.
  • Orders Placed before 12pm on a Friday will be delivered on the Following Monday.
  • Excluding Holidays in England and Wales.
  • Overnight delivery is priced at a flat rate of GBP 9.85

Software and Connectivity Hardware
  • For any other software or hardware ordered please allow 5 working days for delivery by courier if in stock.
  • If any items are out of stock please allow 14 days for delivery; we will contact you should the item you ordered out of stock.
  • Some Gauge Connectivity Products are not kept in stock and are ordered as required, these items can take 6 - 8 weeks delivery.

Customer Service Contact Details

Address:

CimWorks UK
PO Box 9263
Lutterworth
Leicestershire
LE17 9DH

Telephone Number:

+44 (0)845 519 2397

Email Address:

support@cimworks.co.uk
  

CimWorks UK is a Limited company registered in England. Registration Number 5362765. Registered Office : 20 Lavender Close, Lutterworth, Leicestershire, LE17 4GP